Please read this Privacy Policy in conjunction with our website’s Cookie Policy and Terms & Conditions.
INTRODUCTION
Peer Power Youth are committed to respecting your privacy and protecting your personal data. This privacy notice will explain how we collect, manage, use and protect your personal information. We also have a glossary at the end of this document to understand the meaning of some of the terms used.
Please note that this website may include links to third-party websites, plug-ins and applications, which may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements; we encourage you to read the privacy policies of each website you visit.
WHO WE ARE
Peer Power Youth are an empathy-led charity and our vision is a world where empathy-led services and systems support all children, teenagers and young adults to achieve their dreams and lead their best lives.
Name: Peer Power Youth
Registered charity: 1167758
Email: info@peerpower.org.uk
Address: Fivefields
8-10 Grosvenor Gardens
London
SW1W 0DH
CONTACTING US
If you have any questions about data protection or would like to update the information we hold about you, request or opt out of receiving marketing communications from Peer Power Youth, or change the way we process your information, you can contact us via the contact details above. Please also see the “your rights” section below. You can find out more information or make a complaint at any time to the Information Commissioner’s Office (ICO).
WHAT DATA WE COLLECT
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect this data directly from you when you interact with us, for example donating to us, sending or receiving an email, visiting our website or social media channels, applying for a role, or signing up to an event or newsletter campaign. We might also receive information about you from other sources including public sources.
We may collect, use, store, transfer and otherwise handle different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes email address and telephone numbers.
- Donor Data includes details about donations you have made to us and other details of services you have received from us, including bank account and payment card details.
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
You can find out more about the types of lawful basis that we will rely on to process your personal data in the glossary below.
HOW WE MIGHT USE YOUR INFORMATION
We may use your information in various ways such as for administrative purposes, to improve our services, grow our supporter base and to share information with you. Some of the ways we use personal information are listed below, and you can contact us if you would like to know the lawful basis for the use of your information:
To provide you with services, products or information you asked for;
- Keeping a record of your relationship with us and to respond to any requests, complaints or queries you make to us;
- To process a purchase, administer your donation or support your fundraising, including processing Gift Aid;
- To conduct analysis and research to understand how we can improve our services;
- To manage our events;
- To further our charitable objectives;
- To communicate with you using email, phone, post or social media;
- To process funding applications, and/or monitor the appropriate use of grant funds;
- To ensure participants involved in Peer Power Youth are treated with respect;
- To administer our website and to troubleshoot, perform data analysis, research, and generate statistics related to our technical systems, and to test these systems to ensure they are working as expected;
- To generate reports on our work;
- To safeguard our staff and volunteers;
- To identify potential supporters and partners, and to monitor website use and traffic;
- To conduct any due diligence, training and quality control, or audits of our accounts where necessary;
- To process your application for a job or volunteer position;
- To carry out fraud prevention and money laundering checks, or undertake credit risk reduction activities;
- To meet our legal obligations, e.g. to peform contracts between you and us, or obligations to regulators, government and/or law enforcement bodies;
- To establish, defend or enforce legal claims;
- To notify you of any changes to our policies;
Peer Power Youth information
We may use information to contact you, and with your permission, send you information about our work or otherwise manage our relationship with you. You can let us know any time if you wish to change how we contact you, or to opt-out.
Building a supporter base
Our amazing work is made possible due to the generosity of our supporters so our fundraising efforts are vital. We may use information to tailor our fundraising events and communications to those most likely to be interested in them. We may use data that has been provided directly to us, combined with information from publicly available sources.
Marketing and targeted communication
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. As part of our duty to spend donations wisely, we need to carry out research and analysis to inform our decisions. We may use your data to see what may be of interest to you, and which of our activities you might want to hear about.
We may track emails so we can analyse which content is resonating with our supporters, and we use email platforms to manage the emails we send. We may contact you with a survey to found out what you think about aspects of our work, and each survey will make clear how your information will be used. We may analyse data to provide you with tailored communications and improve your experience as a Peer Power Youth supporter.
Website and cookies
We log your IP address in order to protect our servers against abuse and malicious activity. These logs are deleted regularly. Other information is used to measure the performance of our website, traffic, and the type of user our website attracts.
When you access our website, some cookies are saved to your computer. Cookies can be disabled, but please note that some parts of the website may not function properly. For more information about the cookies we use, please see our Cookie Policy.
Opting out
You can ask us to stop sending you marketing messages at any time by following the opt-out or ‘unsubscribe’ links on any marketing message sent to you. You can also contact us at any time using the details above. Opting out of receiving marketing messages does not apply to personal data provided to us through service experience. We try to respond to all legitimate requests within one month of receipt.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our organisation, then the new owners may use your personal data in the same way as set out in this privacy policy.
- If we are under a duty to disclose or share your personal information in order to comply with any legal obligations, or in order to enforce or apply any contract with you or other agreements, or to protect our rights, property, or safety of our employees, volunteers, beneficiaries or others.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the United Kingdom.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Any requests can be made by contacting us, and more information can be found on the ICO’s website. Details can be found above.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- You have the right to ask for a copy of all the information related to you that we are processing
- If your information is incorrect, out of date, or there is no longer justification for us to hold it, you can ask for it to be updated, removed, or blocked from our use
- You have the right to withdraw your consent for processing your information at any time.
Please note that we need to request information to help us confirm your identity and ensure your right to access the data as a security measure. We try to respond to all legitimate requests within one month, and we will notify you if it will take longer than this.
Fees
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Legitimate Interest means the interest of our business in conducting and managing our charity to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract we have with you, or to fulfil any steps before entering into a contract.
THIRD PARTIES
External Third Parties
- Service providers acting as processors who provide HR, IT and system administration services.
- Professional advisors including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
